I. Providers

TABACU M. MIHAI-EUGEN INDIVIDUAL ENTERPRISE, entity with professional headquarters in Bucharest, 4th District, Văcărești way, No. 391, Sun Offices, Entrance A, Office 325, 3rd floor, CUI 43753096, registered in the Trade Register with number F2021000185290, registered with the National Authority for the Supervision of Personal Data Processing with number 3/02.01.2025,

and

TABACU MIHAI-EUGEN – TAX CONSULTANT, entity with professional headquarters in Bucharest, Sector 2, Dacia Boulevard, No. 133, Block D, CUI 51005827, registered with the National Authority for the Supervision of Personal Data Processing with number 2/02.01.2025,

hereinafter collectively referred to as METAB Consulting^®, “the providers”, or independently “the provider”, provide services in accordance with their business object (main CAEN codes 7020 – business and management consultancy services and 6920 – accounting and financial audit activities; tax consultancy)

II. Services

• Consultancy session services are provided on a pre-payment basis upon scheduling, with the sessions scheduled to take place on the Microsoft Teams platform at the agreed time and date. Following the scheduling, clients are required to pay the invoice issued by the provider who will honor the consultancy session at least 24 hours before the scheduled time of the session. The scheduling of consultancy sessions is subject to the provider’s availability.
• Service packages for company establishment are provided on a pre-payment basis, and the provider commits to initiate formalities at ONRC / ANAF / professional bodies within a maximum of 48 hours from the date of receipt of the necessary documents in correct and complete format. The provider will prepare the file with the necessary documents for submission to the authorities and will inform the client regarding the status of the file immediately upon receiving a resolution regarding it. If the resolution received from the authorities requires clarifications, additional documents or information, the client understands that the completion deadlines for establishment procedures may be extended, without this aspect being the responsibility of the provider. The provider will send the client the documents received from ONRC / ANAF / professional bodies within a maximum of 48 hours from the moment of their receipt.
• GDPR category services will be provided according to the terms agreed by the parties, established based on the complexity of the requests, but no more than 7 working days from the date of registration of the client’s request.
• ANAF Declaration category services will be provided in accordance with the provisions and deadlines established by the current legislation, depending on the type of client’s request.
• Related services category will be provided within a maximum of 7 working days from the date of registration of the client’s request. The providers reserve the right to adjust the fees by up to 100% if the client wishes to have these services provided urgently, within no more than 48 hours from the registration of the request. Urgent provision is subject to the provider’s availability, which will be communicated at the initiation of negotiations.

III. Withdrawal from the business relationship. Refund of paid amounts.

If there is a contract concluded between the provider(s) and the client, the provisions stipulated therein will apply. In the absence of a contract between the client and the provider, the following provisions apply:

• Payments for consultancy sessions are final and will not be refunded. If necessary, the client may request rescheduling of the session, no later than 48 hours before the scheduled time. Any rescheduling request submitted later than this deadline will be ignored, and in case of no-show by the client, the session will be considered completed.
• Payments for company formation packages are final and will not be refunded. The exception is when the file is rejected due to the provider’s fault, in which case the client may request compensation amounting to no more than 15% of the initial fee paid. If the file is rejected for reasons not related to the provider, the client will not be able to request any compensation.
• Payments for services in the GDPR and Related Services category are final. In case of non-compliance with the established deadlines for service delivery, the client may request compensation amounting to no more than 15% of the initial fee paid.